TRUX Client Support

TRUX stands behind our products and we pride ourselves on our unparalleled after sales support. Follow the links below to access our support pages, which will explain the support features available to your users.

Support Request

Existing TRUX customers can submit support requests from the TRUX web site. Your requests will be sent directly to the TRUX Technical Support department. Submit a Support Request.

The Support Portal

TRUX Technical Support can connect to your desktop to help your troubleshoot and resolve technical issues. It's just like having your TRUX support representative sitting beside you at your desk! Learn more about the TRUX Support Portal.

TRUX Logos and Wallpapers

Download TRUX logos and desktop wallpapers to use on your own machine. Download some "TRUX-abilia" for your computer.

TRUX Newsletter

You can subscribe to receive our TRUX newsletter by filling out this simple form. The TRUX newsletter delivers important update information, news, tips and tricks right to your inbox. Sign-up for the TRUX Newsletter

Client Support: Support Beyond Expectations

Promises are easy. Consistently delivering on those promises is the hallmark of a true customer service focused company. TRUX has built its reputation in the waste industry by constantly achieving two key commitments to our customers: provide the waste industry's most efficient and up-to-date back office system and support our customers with consistent, knowledgeable, and helpful service. The TRUX Technical Support team excels in dealing with both day-to-day operational issues and providing long-term industry solutions. Our dedicated, waste software oriented staff recognizes that the waste management industry is constantly evolving and they work tirelessly with our customer base as partners in that evolutionary process.

We encourage our clients to access the TRUX Technical Support team through one of the following two methods:

TRUX Telephone Support

TRUX Software Downloads

• Download Crystal Update for TRUX 7.11 Upgrade (17mb).
  Save the file to your desktop and follow the instructions given to you by TRUX Support Staff.

TRUX Support Request Form

If you are an existing TRUX customer with a question, comment or issue regarding one of our software applications, please use the form below to submit a report to our technical support department.

Existing Customers Only

The Support Request Form is only for existing TRUX customers to enter Support Requests. If you have a general inquiry, or are not a TRUX customer, you should use the Contact TRUX Form.

Your Information

Title: Mr. Mrs. Ms. *First Name: *Last Name: *Company:

Your Company Address and Contact Information

Street Address 1: Street Address 2: City: State / Province: *Zip / Postal Code: *Telephone: Fax: *Email:

Support Ticket Details

Request Details

Request Type:

Question Comment Error

TRUX Application: Haul-IT Weigh-IT Maintain-IT FleetMind Utilties Custom Reports TRUX Program: Subject: Description: Enter the full description of your request

Privacy Policy:
Information collected through this form will be used exclusively by TRUX Route Management Systems Inc. and will in no way be shared, sold, or distributed to any other party. Read our complete privacy policy.